Not able to view the thumbnail in search grid for external DAM

jammanapally.akhila

• January 23, 2025 10:54

I have an SKU associated to an image which is external asset to the system. The asset URL , original URL and preview URL's are in already being populated for the image. I'm also populating the rsInternalAttributeDigitalAssetPreviewUrl on the SKU through a BR. I'm able to see the thumbnail on the SKU header but not on the search grid. Any help on this please?

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  Hari Reddy

  • January 24, 2025 11:16

  Make sure thumbnail column in the grid config "rock-entity-search-result" referring to preview URL.

  

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  jammanapally.akhila

  • January 24, 2025 12:32

  Thanks Hari. But will I be able to preview my thumbnail in the search result grid?? It says asset not found

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  Archana Mehta

  • March 05, 2025 15:57

  

  

  Hello Akhila, 

  Did you get any solution to this ? We were facing similar issue , but in our case we had thumbnaiid setting BR developed and replaced the property rsInternalDigitalAssetPreviewAssetUrl with thumbnailid to fix this grid issue.

  But I am interested in knowing if we do support the preview url as thumbnail in grid or not ?

   

  Thanks

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